Enrolled our dad in Healthlink × TMC’s COVID-19 program the morning we received his COVID-19 positive result. Later that very same day, a team was established to monitor our dad’s vitals and condition, a viber group was dedicated as an avenue for all our concerns, and an in-person checkup was done by their team of doctors to assess right away how my dad was doing. In my family’s climate of panic and worry, their medical team went above and beyond to ensure the physical (even mental and emotional) well-being of my dad throughout the program. We were so lucky to have found a balance of hopeful and personable medical professionals who were at the core, realists who would leave no stone unturned when it came to my dad’s health and safety.